Privacy policy
Last updated: 9 November 2026.
Controller
Faiatech Unipessoal Lda, NIF PT515964328, Av. Rodrigues Vieira, 128, Leça do Balio, Portugal. Contact for privacy matters: info@faiatech.com.
What we collect
Contact form: the details you type into the form.
Conversations with Faia: only when you decide to go ahead, give us a contact and consent to sending it. Conversations without that step are neither stored by Faiatech nor sent to the team.
- name, email, company and phone
- role at the company, preferred channel and the matching contact
- urgency
- the message or the conversation summary
Faia, our front-desk assistant
Each message you write to Faia is sent, with the conversation so far, to the AI model that writes the reply. Messages are processed only to reply.
Until you decide to go ahead, the conversation stays only in your browser, in this session's storage (sessionStorage), so it carries on from page to page. It is deleted when you close the tab or press Start over.
The conversation only reaches the team when you fill in the contact card, accept the consent and press Send to the team. At that point we receive the name, email and phone you give, how you would like to continue, the summary Faia prepared (you can see it before sending) and the conversation. These details are kept for the same period and under the same conditions as requests made through the contact form.
To write the replies, the conversation goes through OpenRouter, an intermediary that routes the request to the Claude model, made by Anthropic and served by Google Cloud (Vertex AI) or Amazon Web Services (Bedrock). We require zero data retention: OpenRouter only routes the request to providers that neither keep the conversation nor use it to train models.
Cloudflare Turnstile protects the assistant from abuse: it checks, usually without asking you anything, that the first message comes from a person, and so does sending your contact when the conversation has not had a reply yet. The site's technical logs keep only counts and error codes, never the text of the messages or contact details.
To prevent abuse, the IP address of anyone chatting with Faia is stored only as a hash, a code from which the address cannot be recovered, together with the number of conversations and messages, and deleted after 24 hours.
What we use it for
To reply to your request and, where relevant, prepare a proposal. The legal basis is your consent, given in the form or the conversation, and the pre-contractual steps you ask for.
How long we keep it
12 months from the last contact. After that, the data is deleted.
Who processes it for us
We use these processors, only for the purposes above:
- site hosting and abuse protection (Turnstile): Cloudflare
- automation: n8n, self-hosted on servers managed by Faiatech
- Notion (record of requests)
- Telegram and Faiatech's email provider (internal alerts)
- AI models via API: OpenRouter, as an intermediary, and the providers that serve Faia's model, with zero data retention: Google Cloud (Vertex AI) and Amazon Web Services (Bedrock)
Cookies and analytics
The site uses no third-party or advertising cookies, so it shows no cookie banner. Visit statistics are cookieless.
Your rights
You can ask for access to, correction or deletion of your data, restriction of or objection to processing, and portability, and withdraw consent at any time, by writing to info@faiatech.com. You can also complain to the Portuguese data protection authority (CNPD).